SHIPPING
Shipping costs are be determined once order is received.
Freight Charges: We offer business and residential drop services, as well as upgraded services such as white glove inside delivery. Freight charges are based on percent of sale, service level, and ship-to location. For available service options and estimated shipping charges, you may contact your Finch & Co sales associate or email [email protected]. Please note that any delivery address that is requested to be changed after items have left our warehouse will be subject to extra shipping charges.
Freight & Ground Delivery: Orders will be shipped to the address provided on your order via Curbside Delivery. All freight shipments MUST BE INSPECTED and signed for upon receipt. We need you to completely inspect the contents of each box and make sure all the boxes are there. Please be sure to completely look over the outside of the shipping boxes and wooden pallet for signs of trauma. If there are any signs of damage at all like creases, rips, tears, holes, punctures, crushed in, etc. make sure you write “Damaged” on the delivery receipt (paperwork that the driver asks you to sign) no matter how minor it may appear. If anything is missing, make sure to write that on the receipt too so that we can have the carrier perform a trace.
Shipping To A Receiver: Receivers are expected to follow the same inspection process as above. When shipping to a receiver, Finch & Co cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. Damage claims filed after the product has been moved to a second location from the receiver are invalid.
3rd Party Pickup: Finch & Co allows pickup by a 3rd party carrier upon instruction. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from a Finch & Co retail location in Rye, NY or Bluffton, SC.
Orders are processed and ship immediately if product is in stock. Please check order confirmations closely and contact [email protected] as soon as possible with any revisions. Orders cannot be changed or cancelled once after receipt of deposit.
Finch & Co works to ensure all products are free of defects. All items carry an acceptable variation due to the handcrafted nature of many our products.
Claims: All damage claims MUST be filed within 10 days of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to [email protected]. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Mecox invoice number; 3) Bill to and ship to information; and 4) Product ID.
Returns: Any customer wishing to return any item must first contact Finch & Co for prior approval. For all returns, it is the customer’s responsibility to return the product back to Finch & Co. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since Finch & Co is unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally or altered from its original state.
- Return policy as stated applies to all phone orders placed from website as well as all in store purchases. Receipt must accompany all returns.
- Books are not returnable.
- Antiques are sold as is.
- Items must be returned within 7 days from date of purchase for full refund. This includes internet purchases.
- Return within 30 days from date of purchase for store credit.
- No returns after 30 days.
- Store credit is good for 6 months.
- 50% non-refundable deposit required to place special or custom orders.
- No returns or exchanges on any special or custom orders.
- If item is not in stock and ordered from vendor it is considered a special order,
- 50% non-refundable deposit will be required.
- Quoted lead times may vary due to unforseen events.
Terms and Conditions are subject to change.
